Certificate FAQs

Most frequently asked questions can be found here

Mexico Resort Certificate
There is a $19.95 activation fee to enjoy the discounted trip. After paying the activation fee, your have 6 months to book and 1 year to use your certificat...
Mon, 25 Nov, 2019 at 9:23 PM
Family Fun Vacation - 2 Night Hotel Stay
If you have paid the $50 activation fee, you will receive a confirmation email with a certificate ID number.  Please keep this email in case you are not rea...
Mon, 25 Nov, 2019 at 9:07 PM
Las Vegas Certificate
Please refer to the terms and conditions for full details of the certificate.   Once you have paid the $17.95 activation fee and the $99 preferred booki...
Mon, 25 Nov, 2019 at 9:14 PM
All Inclusive Sunscape Certificate
There is a $19.95 activation fee to enjoy the discounted trip. After paying the activation fee, your have 12 months to use your certificate. Recipient i...
Mon, 25 Nov, 2019 at 9:16 PM
3500 Beautiful Destinations Certificate
This certificate is good for 2 adults (21+) & up to 2 children under age 11. The certificate is good for 7 nights of resort or condo accommodations in 3...
Mon, 25 Nov, 2019 at 9:20 PM
I paid my activation fee, but can't find the email to book my trip
No problem - it happens! Please send us an email with the following information and we will get you headed in the right direction.  Email support@tripva...
Mon, 25 Nov, 2019 at 9:35 PM
Why can't I see hotel options online?
We make these great programs possible by connecting our customers with travel inventory that we get from our suppliers when they need our help to fill their...
Mon, 25 Nov, 2019 at 9:42 PM
How do I request the refund of the deposit for a trip I took?
Please contact by email customer_relations@odenza.com or call toll-free 1-877-451-7245 ext. 1.
Mon, 25 Nov, 2019 at 9:46 PM
Why do I have to pay a deposit?
Because this is a promotional program, the funds you send act like a security deposit for your reservation. In the event you decide not to book your travel ...
Mon, 25 Nov, 2019 at 9:52 PM