Member FAQ's

How do I contact TripValet member support?
Email Support@tripvalet.com or call Toll Free (800) 816-2467 M-Fri 9am-5pm CST
Mon, 25 Nov, 2019 at 4:03 PM
How do I cancel my 7 Day Trial before I get charged?
7 DAY CANCELLATION POLICY: ALL CANCELLATIONS MUST BE RECEIVED IN WRITING ON OR BEFORE THE SIXTH DAY WHILE ON THE SEVEN DAY TRIAL. THE CREDIT CARD USED TO E...
Mon, 25 Nov, 2019 at 4:02 PM
Travel Reward Credits using the Member Booking Portal
The details of the Rewards program are as follows: Reward Points are earned for all travel bookings. Members have the ability to use points or a cred...
Mon, 25 Nov, 2019 at 4:46 PM
I need help with a travel reservation
We would love to speak with you and are happy to assist you with your reservations and travel needs.   Please contact us at 858-622-2904.   New reserva...
Mon, 25 Nov, 2019 at 4:22 PM
I'm a new member, where do I go for training?
1.  Login.TripValet.com 2.  Under "New Members Get Started Here" we have created several videos that will help you understand how to send certifi...
Mon, 25 Nov, 2019 at 4:36 PM
I want to downgrade my membership
Please contact us at support@tripvalet.com or 800-816-2467 to downgrade your membership from the $97 Pro to the $47 Plus.  (see photos of the differences be...
Mon, 25 Nov, 2019 at 4:44 PM
I would like a refund on my membership fee
Unfortunately, due to the electronic nature of our business and because we are an affiliate based program that pays out commissions on memberships, we do no...
Mon, 25 Nov, 2019 at 4:53 PM
I signed up for Insurance Lead Masters and need help logging in
Please go to https://www.insuranceleadmasters.com/members/sign_up  Register for a new account. If you cannot login, please send an email to Jennifer@Tr...
Mon, 25 Nov, 2019 at 4:56 PM
I need to change my card on file
Please go to http://mytripvaletbilling.com to update your billing information.
Mon, 25 Nov, 2019 at 5:08 PM
How do I send certificates from my phone?
1.  Download the app to your phone by going to your App Store or Google Playstore 2.  Look for "GoRecruit"- all one word.  Green block, white G. ...
Mon, 25 Nov, 2019 at 5:20 PM