FAQ's

How do I contact TripValet member support?
Email Support@tripvalet.com or call Toll Free (800) 816-2467 M-Fri 9am-5pm CST
Tue, 13 Aug, 2019 at 1:53 PM
How do I cancel my 7 Day Trial before I get charged?
A. 7 DAY CANCELLATION POLICY: ALL CANCELLATIONS MUST BE RECEIVED ELECTRONICALLY ON OR BEFORE THE SIXTH DAY WHILE ON THE SEVEN DAY TRIAL. THE CREDIT CARD US...
Thu, 23 Aug, 2018 at 3:12 PM
I am expecting a refund, how long does this take?
A. Once a refund has been processed it may take 7-10 business days for the refund to appear on your bank statement.
Thu, 23 Aug, 2018 at 3:12 PM
What are the details of your reward points program?
A. The details of the Rewards program are as follows: Reward Points are earned for all bookings. Members have the ability to use points or a credit c...
Thu, 23 Aug, 2018 at 3:14 PM
How much can I save using TripValet?
A..Our members save an average of 10-40% per night on every hotel booked through TripValet Travel portal, and they enjoy great savings on our cars, cruises...
Thu, 23 Aug, 2018 at 3:15 PM
What # do I call for questions regarding my reservations?
The Concierge # is (858) 622-2904 Mon-Sun: 9am - 5pm EST
Thu, 23 Aug, 2018 at 3:29 PM
How long does Member Support take to respond to a support ticket?
A: Once a support ticket is created please allow 24-48 hours for a response.  
Mon, 26 Aug, 2019 at 2:16 PM
Where can I access TVI new member information ?
A: When you login into your TripValet portal we have desgined a video layout that will show you where and how to find the information you are needing. ...
Tue, 27 Aug, 2019 at 12:48 PM
How Does My Client/Customer Reedeem A certificate ?
Your customer may activate a certificate online, by fax, or by regular mail. Customers who activate online can instantly fill out the reservation request pr...
Wed, 4 Sep, 2019 at 11:23 AM
How do I cancel my membership?
A: To cancel any membership you have with TripValet you can send in a support ticket with a cancellation request or you can give us a call directly, Allow 2...
Wed, 4 Sep, 2019 at 11:44 AM